A system and method for associating an audio clip with an object is provided wherein the voice-based system, such as a voicemail system, is used to record the audio clips.

Certain aspects of the disclosure are directed to monitoring user-data communications corresponding to a user-generated message. According to a specific example, user-data communications, which are addressed to a client among a plurality of remotely-situated client entities, are directed to a message recording system. Each of the plurality of remotely-situated client entities are respectively configured and arranged to interface with a data communications server providing data communications services on a subscription basis. During recording of a message associated with the user-data communications and on the message recording system, speech characteristic parameters of the message may be analyzed, and a sentiment score and a criticality score for the message, may be determined. During the recording of the message, the user-data communications may be routed based on the determined sentiment score and criticality score.

Certain aspects of the disclosure are directed to monitoring user-data communications corresponding to a user-generated message. According to a specific example, user-data communications, which are addressed to a client among a plurality of remotely-situated client entities, are directed to a message recording system. Each of the plurality of remotely-situated client entities are respectively configured and arranged to interface with a data communications server providing data communications services on a subscription basis. During recording of a message associated with the user-data communications and on the message recording system, speech characteristic parameters of the message may be analyzed, and a sentiment score and a criticality score for the message, may be determined. During the recording of the message, the user-data communications may be routed based on the determined sentiment score and criticality score.

A voice-chat-mode self-adapting method includes: receiving a voice chat request sent by a source client on a chat interface for a voice chat with a corresponding destination client, the voice chat request including information about the corresponding destination client on the chat interface; determining whether the destination client of the voice chat request is online; when the destination client is not online, entering a voice message mode such that the source client records a voice message and sends the voice message to the destination client; when the destination client is online, entering a real-time chat mode such that the source client and the destination client perform real-time voice chat; checking in real-time an online/offline state of each client in the voice chat; and performing automatic switching between the voice message mode and the real-time chat mode according to the online/offline state of each client in the voice chat.

A method for establishing a telephone communication between a first terminal and a second terminal. The first and second terminals each have a main caller identifier, and the second terminal additionally has a secondary caller identifier. This method is implemented when the user of the first terminal seeks to communicate with the user of the second terminal by using the secondary caller identifier of the second terminal. The method allows redirecting the telephone call of the first terminal to a voicemail system associated with the secondary caller identifier when the user of the second terminal does not answer this telephone call. The voicemail system is associated with a voicemail system caller identifier selected from a database connected to a communication management platform.

A method for establishing a telephone communication between a first terminal and a second terminal. The first and second terminals each have a main caller identifier, and the second terminal additionally has a secondary caller identifier. This method is implemented when the user of the first terminal seeks to communicate with the user of the second terminal by using the secondary caller identifier of the second terminal. The method allows redirecting the telephone call of the first terminal to a voicemail system associated with the secondary caller identifier when the user of the second terminal does not answer this telephone call. The voicemail system is associated with a voicemail system caller identifier selected from a database connected to a communication management platform.

One example may include receiving a message with call data for a future call between a calling party and a called party, identifying a profile identifier from the call data identifying an enhanced call information profile associated with the calling party, and creating a call message header with a code object having the enhanced call information to include with a call message when placing the future call.

A system and method for delivering promotional rewards to a customer mobile device comprising a promotional reward wheel, a media server, and messaging application operating on the customer's mobile device. A customer interacts with the promotional reward wheel and the system captures that interaction and responsive to the promotional reward that was won by the interaction, generates a message on the customer's mobile device with a means to claim the reward by sending the generated message to the appropriate message endpoint.

A system for managing a conference call, the system comprising a call answering server configured to receive a call from an attendee device that has been forwarded from a host device, identify a conference call associated with the host device for the attendee device to join, receive a request from the attendee device to join the conference call, and connect the attendee device to the conference call.

Systems and methods for providing headset/ear bud voice control to crew members in a quick-service restaurant are disclosed. Exemplary implementations may: transmit transmission signals from a headset to the base station, receive reception signals by the headset from the base station; capture audio information from a first crew member, generate sound based on the received reception signals, generate the transmission signals to form a headset-specific uplink packet based on the captured audio information; generate semantic information based on the headset-specific uplink packet, wherein the semantic information includes one or more individual words; determine one or more commands that modify operation of the communication system, based on the semantic information, and facilitate execution of the one or more commands to control and/or modify the operation of the communication system.