The present disclosure relates to systems and methods for matching electronic activities with record objects based on entity relationships. The method can include accessing a plurality of electronic activities, identifying an electronic activity, identifying a first participant associated with a first entity and a second participant associated with a second entity, determining whether a record object identifier is included in the electronic activity, identifying a first record object of the system of record that includes an instance of the record object identifier, and storing an association between the electronic activity and the first record object. The method can include determining a second record object corresponding to the second entity, identifying, using a matching policy, a third record object linked to the second record object and identifying a third entity, and storing, by the one or more processors, an association between the electronic activity and the third record object.

Embodiments of this application provide a real-time voice call control method performed by an electronic device. The method includes: obtaining a mixed call voice in real time during a cloud conference call, where the mixed call voice includes at least one branch voice; determining energy information corresponding to each frequency point of the call voice in a frequency domain; determining an energy proportion of each branch voice at each frequency point in total energy of the frequency point based on the energy information at the frequency point; determining a quantity of branch voices comprised in the call voice based on the energy proportion of each branch voice at each frequency point; and controlling the voice call by setting a call voice control manner based on the quantity of branch voices.

A computer-implemented online conferencing transactional platform system comprising an interaction module, a video-conferencing module, and a storage device may allow multiple participants in a video-conference to access, co-browse, collaboratively edit, and sign a transactional document. An interaction module fetches an image of a transactional document and a field identifier for an interactive transactional document element to be filled out from a remotely-connected secure signature API, and displays the image of the document, along with the interactive transactional document element on a webpage interface to a moderator and a signer end user in a video-conference. The interaction module receives a filled-out transactional document in an I-frame from the secure signature API, allowing the signer end user to sign the transactional document using a secure embedded signature process.

A device, method and system for changing communication infrastructure based on call security level is provided. A device determines a call security level of a call occurring at a first communication infrastructure; the first communication infrastructure associated with a first security level; the call security level determined from one or more of; a profile of a caller on the call; and audio on the call. In response to determining that the call security level and the first security level are misaligned, the device causes the call to change to a second communication infrastructure associated with a second security level aligned with the call security level.

Systems and methods for multi-attendee video conferencing are described. A system can convert from huddle video conference mode to spatial video conference mode. In particular, by assigning user roles, specific users can have greater control of the video conference as compared to other users. For instance, moderators may have a greater level of control of the video conferencing system. Thus, in example implementations of the present disclosure, specific users can affect transition between two or more video conferencing modes, such as between a huddle video conference mode and a spatial video conference mode.

A communication management system manages the exchange of messages between devices using different communication networks and/or protocols. A sender device may transmit a message (e.g., a short message service “SMS” message) to a destination associated with a traditional “landline” phone number. The message may be delivered over a traditional landline phone network. The communication management system can receive the message via the phone network, process the message, and provide the message to one or more electronic devices over a packet switched network, such as a local area network or the Internet. The electronic devices may use chat-based application software to process and display the message, provide robust message handline functionality, and facilitate responses to the message.

Initiating a conference call includes receiving a conference call request message from an initiating user specifying a plurality of other users and determining an availability of the other users to receive conference call invitations. A conference call is initiated between the initiating user and one or more of the other users that are determined to be available. The availability of one or more of the other users determined to be unavailable is monitored and interaction with a conference call invitation by one or more of the other users determined to be unavailable is enabled upon their monitored availability changing from unavailable to available. The interaction with the conference call invitation by the other users is conditioned on whether the conference call is still in progress.

A conference system is provided with enhanced settings capabilities. A controller can poll for settings at each endpoint in a conference system and be able via the video stream to selectively display and compare settings among the endpoints. One location can push its settings to one or more locations to overcome failures or degradation in the conference. The settings between different controllers may be rationalized via a common denominator method or tabular method to build a knowledge of how to configure conferences and to automate responses to problems.

A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.

Embodiments of the present invention provide a method, system and computer program product for threshold activation of an audio teleconference. In an embodiment of the invention, a method for threshold activation of an audio teleconference is provided. The method includes receiving calls into a conference bridge for an audio conference and determining whether or not a threshold number of calls from corresponding callers have been received for the audio conference. The method also includes initiating the audio conference responsive to a threshold number of callers having called into the audio conference, but prohibiting initiation of the audio conference until the threshold number of callers have called into the audio conference.