A workload balancing technique enhances balancing of workloads processed by components of a telephone communication system configured to render telephony services over a computer network. The telephony services illustratively include private branch exchange (PBX) services suitable for customers with geographically dispersed telephone service demands. The workload balancing technique is invoked by the communication system to reduce contention among the components of the system, such as telephone access servers (TASes) coupled to a proxy router, when servicing telephony requests issued by the customers, thus enabling rendering of the telephony services in an efficient and cost-effective manner. As described herein, an available TAS is randomly selected to service a telephony request received by the proxy router from a network coupled to the communication system.

Systems and methods provide a unified call log for user devices in a device group. A user device receives an invite message for an incoming call and stores first call log information including a caller identifier based on the invite message. The user device receives a status message indicating that another user device has answered the incoming call and stores second call log information including a timestamp for the status message. The user device receives a call information message for a new line between the user device and a device associated with the caller telephone number, determines that the new line is a handover call associated with the incoming call, and stores third call log information for the new line. The user device determines that the handover call on the new line is ended and generates a call log entry including information from the incoming call and the handover call.

A system may include a camera configured to obtain an image of a user, at least one processor, and at least one non-transitory computer-readable media communicatively coupled to the at least one processor. The non-transitory computer-readable media configured to store one or more instructions that when executed cause or direct the system to perform operations. The operations may include establish a communication session between the system and a device. The communication session may be configured such that the device provides audio for the system. The operations may further include compare the image to a particular user image associated with the system and select a first method of transcription generation from among two or more methods of transcription generation based on the comparison of the image to the particular user image. The operations may also include present, a transcription of the audio generated using the selected first method of transcription generation.

A workload balancing technique enhances balancing of workloads processed by components of a telephone communication system configured to render telephony services over a computer network. The telephony services illustratively include private branch exchange (PBX) services suitable for customers with geographically dispersed telephone service demands. The workload balancing technique is invoked by the communication system to reduce contention among the components of the system, such as telephone access servers (TASes) coupled to a proxy router, when servicing telephony requests issued by the customers, thus enabling rendering of the telephony services in an efficient and cost-effective manner. As described herein, an available TAS is randomly selected to service a telephony request received by the proxy router from a network coupled to the communication system.

Embodiments of the present invention disclose a session management method and an apparatus. The method includes: obtaining, by an SMF, a PPPoE message sent by user equipment, and assigning a PPPoE session identifier and/or an IP address to the user equipment; and sending, by the SMF, the assigned PPPoE session identifier and/or IP address to the user equipment, to establish a PPPoE connection between the user equipment and a network side device. The method is performed after a PDU session is successfully established. The SMF sends the PPPoE session identifier and/or the IP address to the user equipment. In this case, the user equipment can store a correspondence between the established PDU session and a PPPoE session, so that the user equipment accesses a 5G CN through a fixed network.

Systems and methods provide a unified call log for user devices in a device group. A user device receives an invite message for an incoming call and stores first call log information including a caller identifier based on the invite message. The user device receives a status message indicating that another user device has answered the incoming call and stores second call log information including a timestamp for the status message. The user device receives a call information message for a new line between the user device and a device associated with the caller telephone number, determines that the new line is a handover call associated with the incoming call, and stores third call log information for the new line. The user device determines that the handover call on the new line is ended and generates a call log entry including information from the incoming call and the handover call.

A system may include a camera configured to obtain an image of a user, at least one processor, and at least one non-transitory computer-readable media communicatively coupled to the at least one processor. The non-transitory computer-readable media configured to store one or more instructions that when executed cause or direct the system to perform operations. The operations may include establish a communication session between the system and a device. The communication session may be configured such that the device provides audio for the system. The operations may further include compare the image to a particular user image associated with the system and select a first method of transcription generation from among two or more methods of transcription generation based on the comparison of the image to the particular user image. The operations may also include present, a transcription of the audio generated using the selected first method of transcription generation.

A workload balancing technique enhances balancing of workloads processed by components of a telephone communication system configured to render telephony services over a computer network. The telephony services illustratively include private branch exchange (PBX) services suitable for customers with geographically dispersed telephone service demands. The workload balancing technique is invoked by the communication system to reduce contention among the components of the system, such as telephone access servers (TASes) coupled to a proxy router, when servicing telephony requests issued by the customers, thus enabling rendering of the telephony services in an efficient and cost-effective manner. As described herein, an available TAS is randomly selected to service a telephony request received by the proxy router from a network coupled to the communication system.

A session management method and an apparatus, where the method includes: obtaining, by a session management function (SMF), a point-to-point protocol over Ethernet (PPPoE) message from a user equipment; assigning a PPPoE session identifier and/or an Internet Protocol (IP) address to the user equipment; and sending, by the SMF, the assigned PPPoE session identifier and/or IP address to the user equipment, to establish a PPPoE connection between the user equipment and a network side device. The method is performed after a packet data unit (PDU) session is successfully established. The SMF sends the PPPoE session identifier and/or the IP address to the user equipment. In this case, the user equipment can store a correspondence between the established PDU session and a PPPoE session, such that the user equipment accesses a 5G core network (CN) through a fixed network.

A mobile phone number that is been provided by a customer during enrollment is verified for use. SS7 protocol data associated with the mobile phone number is collected and evaluated, and if the condition of the subscriber account associated with the phone number has changed or is inconsistent with the circumstances surrounding the enrollment of the phone number, the phone number is designated as one that is not to be called.