An image processing apparatus includes an image input device and a control device. An image of an original document is input to the image input device. The control device functions as a controller. The controller identifies a preset index contained in the image of the original document input to the image input device, extracts from the image of the original document a portion of the image specified by the index, recognizes a character string in the extracted portion, and subjects the recognized character string to processing associated with the index to generate edition information.

An image processing apparatus includes an input device, an operation device, and a control device. The control device functions as a controller. The controller accepts an input of a plurality of topic words through the operation device, recognizes, upon acceptance of input of images of a plurality of pages of the original document through the operation device, a character string in the image of each of the plurality of pages of the original document, makes a determination of whether or not the character string contains at least one of the plurality of input topic words, and classifies the respective images of the plurality of pages of the original document on basis of the individual topic word based on results of the determination for the individual pages of the original document by collecting the images of the pages of the original document containing the same topic word into one group.

An image forming apparatus connectable to a plurality of types of wireless Local Area Network (LAN) chips is provided. The image forming apparatus includes an identification unit configured to identify a capability of a wireless LAN chip connected to the image forming apparatus, a reception unit configured to receive an instruction to import a setting value, a determination unit configured to determine whether the wireless LAN chip connected to the image forming apparatus is operable at the setting value based on the identified capability, and a reflection unit configured to reflect the setting value for the wireless LAN chip connected to the image forming apparatus in a case where it is determined that the wireless LAN chip connected to the image forming apparatus is operable at the setting value.

An information processing device for a management system in which a management device and the information processing device are configured to communicate with a storage device. The information processing device comprising a controller that is configured to download, from the storage device, an instruction template including a plurality of pieces of processing instruction information for instructing a plurality of pieces of processing to be executed by the information processing device, create an update template in which each of the plurality of pieces of processing instruction information in the instruction template is replaced with a corresponding piece of a plurality of pieces of processing notification information to be notified to the management device and upload the update template to the storage device.

A system and method for minimizing customer churn in device service businesses commences with execution of a customer service contract. Ongoing customer data capture is made for each contract. Customer data includes contract events, environmental events, service events, device usage analytics and personnel events. Machine learning is applied to captured customer data, which machine learning is based on a state of customer data at the time of contract determination. Customer data is assigned weights, and aggregate data for each customer is compared to a preselected threshold level. Customers above a threshold are deemed happy and customers below the threshold are deemed to be at risk. Remedial measures relative to at risk customer data generates remedial measure suggestions.

An information processing apparatus includes an acquiring unit that acquires first information satisfying a predetermined condition from first history information which is generated in an electronic device, a storage unit that stores the first information acquired by the acquiring unit in a storage device, and a control unit that performs a control of transmitting second information to an external apparatus, the second information being acquired by combining the first information stored in the storage device by the storage unit with second history information which is generated by execution of a function.

A service provision system includes an extraction unit that extracts an associated service corresponding to a user of a service provision apparatus from plural services of the service provision apparatus, a storage control unit that stores, in a storage unit, identification information for identifying a transmitter which is carried by the user and which transmits a wireless signal and information regarding the associated service while associating the identification information and the information regarding the associated service with each other, an obtaining unit that obtains the identification information included in the wireless signal transmitted without requiring the user to perform an operation, and a display control unit that receives, from the storage control unit, the associated service corresponding to the identification information obtained by the obtaining unit and that displays the associated service on a display unit of the service provision apparatus.

An image outputting device includes a scanning module, a storage module, an identification module, a calibration module and a printing module. The scanning module generates an image by scanning an object. The storage module stores the image. The identification module identifies a layout orientation and a text orientation of the image. The calibration module calibrates the layout orientation and the text orientation of the image according to a relation of an identification result of the identification module and a layout orientation of the printing medium. When the printing module prints the calibrated image on a printing surface of the printing medium and outputs the printing medium with the printing surface facing downwardly, the layout orientation of the printed image matches with the layout orientation of the printing medium, and the text orientation of the printed image is opposite to an medium outputting direction or arranged from proximal to distal.

According to an embodiment, a storage method includes: a step of generating scan data by scanning of a document with a reading device; a step of acquiring index information that is different from information that is based on the document; and a step of assigning the acquired index information to the scan data and storing the scan data to which the index information is assigned in a storage device.

During TRIM processing, an apparatus cannot read/write data from/to a semiconductor storage device, and thus cannot perform processing using the device. If the TRIM processing is executed irrespective of a user's intention, the user is to wait for completion of the TRIM processing before performing a desired function of the apparatus. The apparatus includes a nonvolatile storage unit having semiconductor areas, a control unit configured to count a value of at least one type of data, an execution unit configured to execute TRIM processing that notifies the storage unit of an unused area among the semiconductor areas and performs wear leveling on an area in use among the semiconductor areas, and a notification unit configured to provide a notification prompting the execution of the TRIM processing when the counted value of the data satisfies a condition for a threshold.