Patent classifications
H04Q2213/13256
Adding additional information to caller ID information
A device may receive a first query from a terminating device. The first query may be based on the terminating device having received, from a calling party device, a request to establish a connection with a called party device. The first query may be based on information associated with the calling party device. The device may send, to a caller information device, a second query based on the first query. The device may receive, from the caller information device, caller information based on the second query. The device may compare the caller information to a criterion. The device may modify the caller information, to create modified caller information, when the caller information satisfies the criterion. The device may send the modified caller information to the terminating device for forwarding to another device to support determining how to handle, for the called party device, the request to establish the connection.
Synchronous communication using voice and text
A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.
Synchronous Communication Using Voice and Text
A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.
CALL HANDLING BASED ON AUGMENTED CALLER INFORMATION
A device can receive a call from a calling party device to a called party device, and can determine caller information based on the call from the calling party device. The device can determine that the caller information satisfies a criterion, and can modify the caller information to create modified caller information, the caller information being modified based on the caller information satisfying the criterion. The device can compare the modified caller information to a data structure that includes information associated with multiple call handling decisions. The device can identify a call handling decision, of the multiple call handling decisions, based on comparing the modified caller information to the data structure that includes the plurality of call handling decisions, and can cause the call handling decision to be implemented.
ADDING ADDITIONAL INFORMATION TO CALLER ID INFORMATION
A device may receive a first query from a terminating device, The first query may be based on the terminating device having received, from a calling party device, a request to establish a connection with a called party device. The first query may be based on information associated with the calling party device. The device may send, to a caller information device, a second query based on the first query. The device may receive, from the caller information device, caller information based on the second query. The device may compare the caller information to a criterion. The device may modify the caller information, to create modified caller information, when the caller information satisfies the criterion. The device may send the modified caller information to the terminating device for forwarding to another device to support determining how to handle, for the called party device, the request to establish the connection.
ADDING ADDITIONAL INFORMATION TO CALLER ID INFORMATION
A device may receive a first query from a terminating device. The first query may be based on the terminating device having received, from a calling party device, a request to establish a connection with a called party device. The first query may be based on information associated with the calling party device. The device may send, to a caller information device, a second query based on the first query. The device may receive, from the caller information device, caller information based on the second query. The device may compare the caller information to a criterion. The device may modify the caller information, to create modified caller information, when the caller information satisfies the criterion. The device may send the modified caller information to the terminating device for forwarding to another device to support determining how to handle, for the called party device, the request to establish the connection.