Mobilized laundry service system
10628785 ยท 2020-04-21
Inventors
Cpc classification
G06Q10/047
PHYSICS
G06Q10/06311
PHYSICS
B60P9/00
PERFORMING OPERATIONS; TRANSPORTING
G06Q10/04
PHYSICS
International classification
G06Q10/08
PHYSICS
B60P9/00
PERFORMING OPERATIONS; TRANSPORTING
G06Q10/04
PHYSICS
Abstract
A distributed laundry system having mobilized laundry vehicles, including true laundry conveyors in the vehicles, and including a specialized distributed computer network in the vehicles to handle the circumstances of mobile laundry operations, such as special laundry instructions. In addition, procedures and operations which allow the vehicles to cooperate to provide efficient pickup and drop off services at locations of the customers' choices (such as at home or work), including flexible territories for the trucks, customer user interfaces on mobile devices such as cell phones, mobile computing devices and the like, and precise time estimates of pick-up and drop-off times.
Claims
1. An electronic laundry vehicle network for carrying out normal laundry operations such as dry-cleaning, laundry, housekeeping, alteration, leather, the electronic laundry vehicle network comprising: a plurality of laundry vehicles; each of said laundry vehicles having a location tracking device, a central processing device and a non-volatile digital memory device; a cargo compartment having a hanging conveyor; at least one hanger carrier upon such rail, a hanging laundry compartment hanging from the hanger carrier, the hanging laundry compartment different from the cargo compartment and hanging within the cargo compartment; the hanging compartment having therewithin a bar dimensioned and configured to hold laundry hangers, the hanging compartment dimensioned and configured to accept such laundry therewithin; whereby such laundry hangs protected within the compartment each of said non-volatile digital memory devices having a plurality of modules for use by said central processing devices; a customer access service operative to receive a specific first customer location, said modules including; an in-vehicle network interface module operative to maintain data exchange between each of said laundry vehicles and said network; an in-vehicle address and laundry instruction module operative to receive said specific first customer location; an in-vehicle precise time estimate module operative to immediately provide a precise time for one of said laundry vehicles to reach said specific first customer location; an in-vehicle pickup/scheduling/routing module operative to efficiently route one of said laundry vehicles among a plurality of customer locations; an in-vehicle master laundry module operative to control functionality of said modules; said in-vehicle address and laundry instructions module further operative to receive specific laundry instructions and associate them with said specific first customer location; said pickup/scheduling/routing module further operative to monitor locations of each of said laundry vehicles and efficiently route one of said laundry vehicles to said specific first customer location.
2. The electronic laundry vehicle network of claim 1, further comprising: a conveyor control module operant to automatically control said hanging conveyor.
3. The electronic laundry vehicle network of claim 1, wherein: said customer access service further comprises a mobile app and an in-vehicle interface to mobile app module operant to receive said specific first customer location.
4. The electronic laundry vehicle network of claim 1, wherein said non-volatile digital memory device further comprises: a cost/receipt module operative to communicate with a printing device and print out special instructions indicators suitable for garment attachment.
5. A mobilized laundry service vehicle comprising: a cargo vehicle; said cargo vehicle equipped with a hanging conveyor having a movable rail, said rail having at least one individual hanger aperture dimensioned and configured to receive at least one laundry hanger; at least one hanger carrier upon such rail, a hanging compartment depending from the hanger carrier, the hanging compartment having therewithin a bar dimensioned and configured to hold laundry hangers, the hanging compartment dimensioned and configured to accept such laundry therewithin; whereby such laundry hangs protected within the compartment said cargo vehicle further having a location tracking device, a central processing device and a non-volatile digital memory device; said cargo vehicle further having a conveyor control module operant to automatically control said hanging conveyor; said cargo vehicle further having an in-vehicle network interface module operative to maintain data exchange between said laundry vehicles and a computer network; said cargo vehicle further having an in-vehicle address and laundry instruction module operative to receive a specific first customer location; said cargo vehicle further having a precise time estimate module operative to immediately provide a precise time for said laundry vehicle to reach said specific first customer location; said cargo vehicle further having a pickup/scheduling/routing module operative to efficiently route said laundry vehicle among a plurality of customer locations and further operative to monitor locations of each of said laundry vehicles and efficiently route one of said laundry vehicles to said specific first customer location; said cargo vehicle further having an in-vehicle master laundry module operative to control functionality of said modules; said in-vehicle address and laundry instructions module further operative to receive specific laundry instructions and associate them with said specific first customer location.
6. The mobilized laundry service vehicle of claim 5, further comprising: said hanger carrier having said individual hanger aperture thereon.
7. The mobilized laundry service vehicle of claim 6, wherein the hanger aperture comprises: a hanger slot defined by two hanger blocks.
8. The mobilized laundry service vehicle of claim 5, wherein: said hanging conveyor depends from the ceiling of said cargo vehicle.
9. The mobilized laundry service vehicle of claim 5, wherein said non-volatile digital memory device further comprises: a cost/receipt module operative to communicate with a printing device and print out special instructions indicators suitable for garment attachment.
Description
BRIEF DESCRIPTION OF THE DRAWINGS
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INDEX TO REFERENCE NUMERALS
(13) A First customer laundry pickup B Second customer laundry pickup 110 Metropolitan area 112 Laundering facility 114 Laundering facility computer 116 First truck (first mobilized laundry service unit) 118 Fourth truck 120 Fourth truck to A 122 Fourth truck from A to B 124 Mobile device 126 Mobile laundry app on mobile device 128 Boundary zone 130 Customer computer 202 Truck; Mobilized laundry service unit 204 Truck computer 206 Truck tracking device 208 Conveyor 210 Ceiling support for conveyor 212 Laundry 214 Doorway/access to laundry 216 Link to other units of network 218 Laundry bin 302 Server 304 Office/management computer (may be in truck) 306 Internet 308 App for mobile device 310 Website 312 Customer computer 314 Communication system (cell tower) 316 Truck computer 318 Truck tracking device 402 Master module these modules may be functionalities, aspects, programs, etc 404 Precision time estimation module 406 Pickup scheduling & routing module 408 Drop off scheduling & routing module 410 Location tracking module 412 Laundry special instructions & address module 414 Interface to website module 416 Interface to other network computers module 418 Interface to mobile app module 420 Costs/receipt module 422 Conveyor control module 424 Management module 502 Customer seeks laundry service 504 Customer accesses mobile app 506 Customer calls on telephone 508 Customer accesses website 510 Customer provides address 512 Scheduling/routing and Precision time estimation modules provide precise time estimate, in minutes, until truck arrives to make pickup 514 Truck drives to address due to routing addition by Scheduling/routing module 516 Pickup of laundry 518 Automatic stowing of laundry using truck conveyor 520 Payment/receipt 522 Drop off scheduling 524 Truck does more stops as necessary to complete route and returns to laundering facility 526 Unload at facility using conveyor 528 Laundering using special instructions from Laundry special instructions & address module 530 Selection of day of loading laundry onto truck and selection of truck by scheduling/routing module 532 Loading onto truck using conveyor 534 Truck drives to address 536 Drop-off with auto handling by conveyor 602 Pickup and handling of laundry per
GLOSSARY OF DETAILED DESCRIPTION
(14) The term cargo compartment as used herein, and the term hanging laundry compartment, or hanger compartment or like terms, refer to different structures. A cargo compartment is a large part of a vehicle having space therein for equipment, cargo, personnel and so on. However, the hanging laundry compartment or a hanger compartment of the invention (for example 1108) is a small clothing shaped compartment which itself hangs down. Since the cargo compartment is part of the vehicle, when the vehicle sways in motion the cargo compartment sways with the vehicle. However, the hanger compartment of the invention is free to hang by itself and thus moves under the influence of gravity and centripetal force, in synch with the laundry inside the hanging laundry compartment. The laundry is thus protected from contact with other laundry (for example laundry belonging to other customers), from contact with the sides of the cargo compartment, and so on.
(15) Note that the hanging laundry compartment actually hangs within the cargo compartment.
(16) The term depending refers to and may be replaced by the word hanging.
(17) An aperture as used herein does not refer to a space which does not have complete 360 degree encirclement in one plane of reference. Thus the apertures of the invention are holes passing through something (such as through a rail). The vaguely defined open area of a hook, which is not 360 degrees encircled, is not an aperture.
DETAILED DESCRIPTION
(18)
(19) Thus truck 1 may have the territory immediately surrounding the laundry facility and north of one highway and west of the other highway. Truck 5 may be assigned to cover an entire suburb, as shown in
(20) Customer pickup locations are shown by stars.
(21) Laundering facility 12 is a standard laundering facility such as might take in dirty laundry from one or more fixed laundry stores. In this case, the laundering facility 12 serves the trucks of the mobilized laundry service system of the invention. Laundering facility computer 14 can be considered to be the master management computer of the entire network: it is in communication with the in-truck computers and can do many of the same functions.
(22) Second truck 16 (truck 2) is in the virtual mobile territory around it, picking up laundry from customers at locations indicated by stars. Note that truck 16 does NOT have a regular route: the stars represent customers who have contacted the network at this particular time, not necessarily fixed locations which the truck serves every day. Fourth truck 18 is presently in a fixed territory to the south of first truck 16.
(23) The customer access service of the invention is a crucial part of the invention as well. It will be noted that customers can find a local laundry store because it is in a fixed location. The present invention offers the customer the convenience of having the mobilized laundry store come to them, but that requires that it be easy for the customer to access the network laundry service.
(24) A mobile device 24 is seen to be one possible way for this contact to be made. Mobile device 24 may be any device having a communication connection, such a smartphone (such as for example (and only as an example) an Apple corporation iPhone brand smartphone or a Samsung corporation Galaxy device), a tablet computer (for example, and only for example: such as a Samsung corporation brand Galaxy Tab device, an Apple corporation brand iPad device), a music player with wi-fi, Bluetooth, 3G, 4G or related capabilities, and so on and similar devices. Thus one important component of the invention is the Mobile App 26 of the invention, usually depicted as a small square on the touch screen of mobile device 24. Such a mobile app will allow customers to easily access the service and place orders from their smartphone even when they are not in a fixed location, that is, when they are in their car, or out doing errands, or socializing or so on.
(25) Customer computer 30 may also access a website embodiment of the customer access service of the invention.
(26) Finally customers may simply telephone the customer access service. Regardless of the method of contact used, the mobilized laundry service system is next able to provide customers with an exact (to within a matter of a few minutes) time at which pickup will be made.
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(28) In this exemplary embodiment of the invention, the territories are virtual and mobile, as will be discussed in the next two paragraphs.
(29) Examination of the map of the metropolitan area 10 shows that second truck 16 needs to make a number of pickups near the northern edge of the city and a single pickup to its south, near the highway. In a traditional pickup scenario, the truck would necessarily drive to all five pickups. However, in this case, it may be seen that fourth truck 18 will be sent (arrow 20) to customer location A, then sent again (arrow 22) from A to B. Clearly this is more efficient than leaving fourth truck 18 idle while truck 16 does five pickups. However, this is only possible because of the combination of the method and apparatus of the invention: trucks specially equipped for both laundry handling and delivery and pickup, combined with a location-based network system.
(30) It may be seen that the virtual territories of the invention have boundary zone 28 between them (marked with a grid pattern). However, it will also be seen that the territories and the boundary zone 28 are constantly shifting, for example when truck 18 goes far northward following arrow 22. Thus the territories of the invention are termed mobile and virtual.
(31) This aspect of the invention is not possible for trucks which keep a fixed schedule for pickup and delivery, nor even for delivery services which do not handle laundry, nor yet for laundry service deliveries which operate only on a fixed zone basis.
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(33) Link to other units of network 216 is a representation of a digital and wireless link to the other vehicles which make up the laundry service network, as well as to the laundry facility computer 14 (
(34) Finally laundry bin 218 may be provided for bulk laundry which does not need to be hung, or for dirty laundry and so on.
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(36) Internet or other digital network 306 is shown to indicate the most likely path of communication of the invention.
(37) App for mobile device 308 is a module suitable for customers to have, use or access from their mobile device, as discussed in regard to
(38) Customer computer 312 is shown accessing website 310.
(39) Communication system (cell tower) 314 may be used for location sensing by communicating with the truck tracking devices 318, and may serve as a direct conduit for telephone communications as well.
(40) Truck computer 316 will have therein the modules and functionalities of the system, combining laundry handling, delivery functions and also the precision time estimation and virtual mobile territory aspects of the invention.
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(42) Location tracking module 410 is necessary to allow the vehicle to know its own location. In point of fact, such modules take many forms and one may simply be a mobile device itself, rather than a specialized truck-mounted location tracker. Location tracking may be done by terrain-recognition, or inertially, or by GPS, or simply by cellular tower triangulation.
(43) Laundry special instructions & address module associates specialized laundering instructions such as fur or cold wash only or press with the address of pick-up or drop-off and the item to be laundered. Thus, the module or functionality must relate/associate three items: specialized laundry instructions, address of delivery/pick-up and item.
(44) Interface to website module 414 allows the in-truck system to communicate with a website portion of the invention, in particular to exchange customer address information and precise time estimate information, as well as other information such as specialized laundry instructions.
(45) Interface to mobile app module 418 performs similar functionality however it interfaces with a mobile app such as mobile app 26 of
(46) Costs/receipt module 420 allows calculation of costs, receipt of payment, and printing of a receipt, all with information relevant to laundering: type of item, date of pick-up, scheduled date of drop-off, special laundry care instructions and so on.
(47) Conveyor control module 422 is important as it allows the driver to operate the hanging conveyor automatically. For example, the driver might order the conveyor to traverse in a clockwise direction until the driver wishes it to stop, or the driver might order the conveyor to bring items associated with a specific address to the door of the vehicle, or the conveyor might, under control of the module, automatically and autonomously bring to the door the items necessary for the location which the vehicle is currently heading.
(48) Master network management module 424 may reside in the computer 14 (
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(50) In the method of the invention, the customer seeks laundry service (502). The customer may then access the system by any of a number of methods. Three examples are shown: customer accesses mobile app (504), customer calls on telephone (506), customer accesses website (508).
(51) Regardless of the method chose, the customer provides an address (510), after which it is possible for the scheduling/routing and precision time estimation modules to provide a precise time estimate, in minutes, until the mobilized laundry service vehicle (truck, van) arrives to make pickup (512).
(52) The vehicle then drives to the customer address as a new stop in its schedule due to the addition of the stop to route by the scheduling/routing module (514).
(53) Pickup of laundry (516) may proceed with the physical exchange of the laundry, payment if necessary (payment may of course be done at the time of scheduling by means of the website, telephone or mobile app), and importantly, the date and location of drop-off of laundered items and the special care laundry instructions required by the customer.
(54) Automatic stowing of the laundry can be carried using in-truck hanging conveyor (518): the driver may hang the items on the conveyor at the point closest to the doorway, then order the items moved further along the rail, or this may be done autonomously.
(55) Payment/receipt (520) may be as discussed in relation to
(56) Drop off scheduling (522) again requires the association of laundry care instruction (which may impact the time required for laundering) with customer address (which may impact the time required for transportation, routing and so on).
(57) Note that a vehicle will normally do more stops, as necessary, in order to complete its route and returns to laundering facility (524)
(58) Unloading at the laundry facility using conveyor (526) is much easier than unloading without, at least for those clean items which either could not be returned or for items in need of laundering which also had to be hung on the conveyor even before laundering, such as delicates, items with definite shape to be preserved and so on.
(59) Laundering using special instructions from the laundry special instructions & address module (528) is the actual step of cleaning, pressing and so on. The selection of the day of loading the cleaned laundry onto the vehicle and the selection of which truck to use are done by scheduling/routing module (530). Loading laundry onto the truck using conveyor (532) is another step eased by the use of a hanging conveyor in a vehicle.
(60) The vehicle then drives to the address (534) as part of its route and drop-offs the laundry, once again with auto handling by the conveyor (536).
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(62) Note that the case in which a customer asks a vehicle of the mobilized service network to meet them at a location other than their home or office is nonetheless handled in accordance with
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(64) Note that the support of the system by the ceiling of the vehicle may by itself be sufficient to distinguish the system over laundry vehicles which simply have bars running from one wall of the cargo vehicle to another wall. However,
(65) Hanger aperture 808 and hanger aperture block 810 are much as described previously, however in this case the moving apertures are within the rail and no hanger carrier is employed.
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(68) In this exemplary embodiment a hanger compartment 1006 is provided to keep laundered, dry cleaned, altered clothing in pristine condition. Within the compartment, hook 1008 may be used to provide support for garment 1010.
(69) While the individual compartment may roll out of the line of compartments for access, it is also possible to allow a space for access, such as space 1012.
(70) As mentioned previously, one important module of the computer system of the invention associates an address and special care instructions. Such instructions are normally printed out onto a tag, such as a sticky tag or the like, which is then physically associated with the garment (affixed, stuck to, stapled, looped around). These special laundry instruction indicators 1014 are capable of a wide variation in type but one example is shown in
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(72) Ceiling 1102 has thereon support 1104 holding up rail 1106, which in turn supports a very large and luxurious hanger compartment 1108, which hangs parallel to the rail 1106 rather than perpendicular to it as in the previous embodiment. Within hanger compartment 1108 is hanger bar 1110, onto which laundry may be placed. This example of a hanging conveyor provides a high degree of protection for laundered and pressed clothing against the travails of transportation. Obviously the shape of the compartment 1108 is exemplary only.
(73) The disclosure is provided to allow practice of the invention by those skilled in the art without undue experimentation, including the best mode presently contemplated and the presently preferred embodiment. Nothing in this disclosure is to be taken to limit the scope of the invention, which is susceptible to numerous alterations, equivalents and substitutions without departing from the scope and spirit of the invention. The scope of the invention is to be understood from the appended claims.