Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.

Methods and systems are disclosed for enabling the generation of a token corresponding to a tone generated by a telephony system, comprising receiving one or more dual tone multi-frequency (DTMF) tones generated by a telephony system, generating a token based on the one or more DTMF tones; and transmitting the generated token to a merchant system.

The present invention involves a system and method for verifying a customer's order, without requiring a delivery service to contact the customer once the customer has placed their order with an establishment. A GUI is distributed to customer clients and delivery clients of the delivery service. The GUI is configured to connect the customer's mobile device with the establishment in order to initiate a food ordering call. The call may be routed via a server of the delivery service and seamlessly recorded. Once the customer has concluded their order with the establishment, the recorded order is communicated to a driver of the delivery service via the GUI. The GUI is configured to provide the driver with access to the recorded order. The driver may therefore verify accuracy of the order at the time of picking up the order from the establishment, ensuring an accurate order is delivered to the customer.

The present invention involves a system and method for verifying a customer's order, without requiring a delivery service to contact the customer once the customer has placed their order with an establishment. A GUI is distributed to customer clients and delivery clients of the delivery service. The GUI is configured to connect the customer's mobile device with the establishment in order to initiate a food ordering call. The call may be routed via a server of the delivery service and seamlessly recorded. Once the customer has concluded their order with the establishment, the recorded order is communicated to a driver of the delivery service via the GUI. The GUI is configured to provide the driver with access to the recorded order. The driver may therefore verify accuracy of the order at the time of picking up the order from the establishment, ensuring an accurate order is delivered to the customer.

A voice call conversion system includes an interactive voice response app offering the voice caller an option to engage in a texting session with an intelligent interface on an application server. A telephony server connected to the telephone network receives voice calls and communicates with the application server to initiate an interactive voice response session. The texting session can take place even if the call was placed to a landline phone number. A gateway converts text messages on a cellular network to requests on an IP network and in the opposite direction converts IP network communications to text messages on the cellular network.

The present invention provides a method and a system utilizing an AI entity for confirming an agreement has been entered between a first entity and a second entity during a verbal communication, capturing the portions of the communication that constitute the elements of an agreement and storing the portions for later verification of the agreement.

A device may receive real time audio data associated with a call between an agent and a customer, and may receive customer data identifying historical interactions with the customer. The device may receive chat data associated with the customer or interactive voice response (IVR) data associated with the customer, and may generate, based on the real time audio data, transcript data identifying a real time transcript of the call with the customer. The device may process the real time audio data, the customer data, the chat data or the IVR data, and the transcript data, with a machine learning model, to determine a customer intent and one or more actions to perform based on the customer intent; and may perform the one or more actions.

Methods and systems are disclosed for enabling the generation of a token corresponding to a tone generated by a telephony system, comprising receiving one or more dual tone multi-frequency (DTMF) tones generated by a telephony system, generating a token based on the one or more DTMF tones; and transmitting the generated token to a merchant system.

An intelligent interface responds to text messages, which in a particular embodiment are addressed to a landline phone number. An IP network interface receives requests including a source phone number, message content and the destination phone number. The intelligent interface includes access to a serialized intent file created by a vectorizer. An intent classifier determines one intent from the serialized intent file based on the received message content. A response is generated according to the one intent. A reply generator generates a reply including the source phone number as a destination, the landline phone number as a source and the response.

Techniques described herein are directed to utilizing an interposing phone number and associated phone tree to direct phone calls intended for a merchant to a customer-facing user interface that facilitates online requests to integrate multiple input channels (e.g., requests made by phone and requests made online) into a single output workflow. An interposing phone number provided by a third-party service can be associated with a merchant profile and an interposing phone tree can be implemented in association with an incoming call directed to the interposing phone number. A path of the interposing phone tree can cause a message including a link to be sent to a mobile device associated with the incoming call. Responsive to receiving an indication of activation of the link, an instruction can be sent to the mobile device causing a customer-facing user interface to be presented to enable a customer to interact with the merchant.