Methods, systems, and computer-readable media consistent with the present disclosure manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.

A device, method and system for changing communication infrastructure based on call security level is provided. A device determines a call security level of a call occurring at a first communication infrastructure; the first communication infrastructure associated with a first security level; the call security level determined from one or more of; a profile of a caller on the call; and audio on the call. In response to determining that the call security level and the first security level are misaligned, the device causes the call to change to a second communication infrastructure associated with a second security level aligned with the call security level.

A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

An incoming communication processing system and method is disclosed for providing communication and data services to residents of a controlled facility. Specifically, the incoming communication processing system allows outside parties to initiate communications to residents of a controlled facility. The incoming communication processing system may work in conjunction with or separately from an outgoing communication processing system. Many restrictions and safeguards may be implemented within the incoming communication system in order to prevent improper use.

A telephone advertisement system acquires, in response to receiving a telephone talk request from a caller to a callee, callee information indicating a callee from a caller terminal device of the caller. The telephone advertisement system acquires, based on the acquired callee information, advertisement content associated with a condition corresponding to an attribute of the callee among a plurality of pieces of advertisement content, each of the plurality of piece of advertisement content associated with a condition of a person to whom respective advertisement content is presented, the condition of the person stored in a predetermined storage. The telephone advertisement system transmits the acquired advertisement content to the caller terminal device to cause the caller terminal device to present the advertisement content within an invitation period during which the callee is being invited to answer an incoming call.

A method for identifying communicators as wanted or unwanted based on messages from such communicators comprising receiving, by the data processing system, an inbound message from a communicator, comparing, by the data processing system, the inbound message to fingerprints stored in a database accessible to the data processing system, determining, by the data processing system, at least one match to the fingerprints, determining, by the data processing system, an identity of the communicator by determining whether and how likely the communicator is wanted or unwanted based on the at least one match to the fingerprints, and configuring, by the data processing system, handling of calls from the communicator based on the identity.

A method is disclosed for automatically adding a received phone number and name of an incoming caller to a list of existing contact phone numbers on a smartphone of a called party. More particularly, the smartphone of the called party (1) receives the phone number and name of the incoming caller from a cell site or base station at a fixed location of a cellular carrier while the called party may or may not be engaged in an existing phone call with another party; (2) searches the list of existing contact phone numbers to find a phone number that is an exact match to the received phone number of the incoming caller; (3) determines whether an exact match to the received phone number of the incoming caller was found on the list of existing contact phone numbers; (4) automatically adds the received phone number and name of the incoming caller to the list of existing contact phone numbers after it has been determined that the received phone number of the incoming caller was not found on the list of existing contact phone numbers; (5) generates an identifier, e.g., a number, and assigns the generated identifier to the received phone number and name of the incoming caller that have been automatically added to the list of existing contact phone numbers; and (6) conventional cellular service continues after it has been determined that the received phone number of the incoming caller was found on the list of existing contact phone numbers.

Novel tools and techniques are provided for implementing enhanced 911 call functionalities. In various embodiments, in response to receiving a 911 call request from a caller using a calling device associated with an originating telephone number (“TN”), a computing system may determine whether a user profile associated with the caller and/or the originating TN contains registered third parties on a 911 call notification list. Based on a determination that the user profile contains at least one registered third party on the 911 call notification list associated with the caller and/or the originating TN, the computing system may send a message to each of the at least one registered third party indicating that the caller has called 911, and/or may establish a listen-in only bridged connection, a full bridge connection, or a shared communication to the 911 call for each registered third party.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting call data, feeding call data to applications, and providing advanced call features.