Disclosed is a system for telephones by providing an improved and streamlined user experience and enhanced fail over mechanisms. A decentralized system managed through a web site which allows for continued operation even when the primary systems fail includes a mechanism for restoring the primary systems automatically when they become available again. Phones connect to two PBX systems at the same time, one local and one at a remote location. The two PBX systems synchronize configuration data and media files between them. The website can also be used to manage any number of systems allowing any size organization to manage every phone system in their organization from a single interface.

In a method of configuring a private branch exchange remotely, a user transmits configuration data to a local private branch exchange via a callable device. The local private branch exchange transmits the configuration data to a remote private branch exchange. Thereby, the user can conveniently configure the private branch exchange configuration or the private branch exchange service of the remote private branch exchange. Besides, the method of configuring a private branch exchange remotely can be applied to private branch exchanges manufactured by different manufacturers as well as private branch exchanges managed by different enterprises or organizations.

To allow more non-enterprise communication endpoints to communicate without having to allocate an extension for every non-enterprise communication endpoint, a request is received to communicate with an enterprise communication system from a non-enterprise communication endpoint. A temporary password is associated with a dynamic communication address (e.g., from a group of dynamic extensions). The temporary password and the dynamic communication address are sent to the non-enterprise communication endpoint. The non-enterprise communication endpoint registers with the communication system using the temporary password and the dynamic communication address. A communication session is established between the non-enterprise communication endpoint and an enterprise communication endpoint using the dynamic communication address. The temporary password is then disassociated from the dynamic communication address, thus freeing up the dynamic communication address for use with another non-enterprise communication endpoint.

Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at any time. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.

The invention relates to a method for establishing a telecommunications link (C1, C2, C3), controlled by a control program (28), with a second communications terminal (D1), according to which a CTI service is made available to the first communications terminal (36) by a CTI server (20) in a CTI domain allocated to said CTI server (20), and the second communications terminal (D1) is located outside the CTI domain and by way of a proxy (Trk2) situated within the CTI domain is linked to the CTI server (20). The control program (28) is linked to the CTI server (20) by way of an intermediate functional unit (30, 32). The intermediate functional unit (30, 32) signals to the control program (28) that the second communications terminal (D1) instead of the proxy (Trk2) is linked into the established telecommunications link (C1, C2, C3) as the telecommunications terminal. The intermediate functional unit (30, 32) instructs the CTI server (20) to carry out the CTI service on the proxy (Trk2) in accordance with the control program (28). Furthermore, an intermediate functional unit (extra domain device, CSP) can be implemented as additional server or middleware. The invention further provides a corresponding system.

In one embodiment, an internet telephony apparatus includes a network interface, connectable to a communication network, for sending and receiving internet telephony signals over the communication network. The apparatus further includes a telephone interface, connectable to an analog telephone device, for sending telephone control signals to the telephone device and receiving telephone control signals entered through a keypad of the telephone device. The apparatus further includes a controller operably coupled between the network interface and the telephone interface, the controller implementing a private internet telephony feature server for directing telephone calls, intended for the telephone device, received as internet telephony signals over the network interface and managing telephone services on behalf of the telephone device based on the telephone control signals received from the telephone device over the telephone interface.

In a method of configuring a private branch exchange remotely, a user transmits configuration data to a local private branch exchange via a callable device. The local private branch exchange transmits the configuration data to a remote private branch exchange. Thereby, the user can conveniently configure the private branch exchange configuration or the private branch exchange service of the remote private branch exchange. Besides, the method of configuring a private branch exchange remotely can be applied to private branch exchanges manufactured by different manufacturers as well as private branch exchanges managed by different enterprises or organizations.

The present disclosure is directed to a method and system for routing communications. A plurality of communications-enabled devices are coupled to a communications network. Each communications-enabled device has a device identifier. A user-programmable database associates each of a plurality of user identifiers with a device identifier. A router circuit is coupled to the communications network through a portal communication device having a portal identifier. A user designates a destination user identifier when making a communication. The router circuit switches the call, directing the call to a destination device identifier responsive to the user-programmable database association between the destination user identifier and a device identifier. According to certain aspects, communications are directed to users and are routed to associated equipment, a user identifier serving as a virtual extension number. Users remotely program the database to direct their communications to communications-enabled devices at various destinations.

Disclosed is a system for telephones by providing an improved and streamlined user experience and enhanced fail over mechanisms. A decentralized system managed through a web site which allows for continued operation even when the primary systems fail includes a mechanism for restoring the primary systems automatically when they become available again. Phones connect to two PBX systems at the same time, one local and one at a remote location. The two PBX systems synchronize configuration data and media files between them. The website can also be used to manage any number of systems allowing any size organization to manage every phone system in their organization from a single interface.

A method for associating a PBX extension (21) with a user account (31), the method comprising: (S1) receiving an association request comprising a PBX extension telephone number from a user account (31), (S2) sending an association code to the user account (31), (S6) sending to the PBX central unit (22), a command to connect the PBX extension (21) to the IVR application (33), (S8) receiving through the IVR application (33), an association code from the PBX extension (21), (S10) if the association code received from the PBX extension (21) is the same as the association code sent to the user account (31) enabling the control of the PBX extension (21) from the user account (31) through the CTI link (51).