A method and apparatus for providing assistance to customers seeking assistance from agents of an enterprise is disclosed. The method includes receiving a signal indicating the caller's wish to speak with a live agent associated with the enterprise to seek the assistance from the live agent. In response to a receipt of the signal, it is determined whether at least one live agent from among a plurality of live agents associated with the enterprise is available for a voice interaction with the caller. Subsequent to determining that no live agent from among the plurality of live agents is currently available for the voice interaction with the caller, the caller is diverted to an asynchronous messaging channel. A textual messaging-based interaction is facilitated between a messaging agent and the caller on the asynchronous messaging channel to provide the assistance to the caller.

A mobile virtual network operator is provided. The operator includes a server that is communicatively coupled to a mobile device. The mobile device includes application software provided by the virtual network operator for allowing phone call and data connectivity.

A telecommunications network for playing an enhanced announcement in the same format as that of an enhanced call is described herein. An enhanced call is a call via real time text or video. The telecommunications network includes a node or subsystem, such as an IP multimedia subsystem core (IMS or IMS core), programmed to receive an enhanced call in a text or video format, detect the format of the enhanced call, and return an enhanced announcement—an announcement provided in the same format as the enhanced call. The IMS core can include one or more sub-nodes or sub-components, including a telephony application server (TAS), a media resource function (MRF), or both.

A mobile virtual network operator is provided. The operator includes a server that is communicatively coupled to a mobile device. The mobile device includes application software provided by the virtual network operator for allowing phone call and data connectivity.

A method capable of enhancing a user's acceptance of a received message, a message application program for performing the method, and a user terminal performing the method. The method of exposing received messages is a method performed by a message application program running on a user terminal. The method comprises receiving a message, and displaying the message if the current state of the user terminal satisfies a condition included in an exposure rule. After the message application program receives the message, the message application program displays the message only when the current state of the terminal satisfies the condition included in the exposure rule, thereby increasing the acceptance of the message.

A mobile device according to an embodiment of the present disclosure includes a processor; a call module which operates by control of the processor and is configured to receive an incoming call; a service module which operates by control of the processor and is configured to automatically connect the incoming call when an automatic call response service is set in the mobile device; and an interworking module which operates by control of the processor and is configured to perform a preset function of the mobile device in response to a request from the service module after the incoming call is connected by the service module. Using the mobile device, it is possible that the mobile device automatically receives the incoming call without a user's intervention according to the setting.

The invention enables digital music content to be downloaded to and used on a portable wireless computing device. An application running on the wireless device has been automatically adapted to parameters associated with the wireless device without end-user input (e.g. the application has been configured in dependence on the device OS and firmware, related bugs, screen size, pixel number, security models, connection handling, memory etc. This application enables an end-user to browse and search music content on a remote server using a wireless network; to download music content from that remote server using the wireless network and to playback and manage that downloaded music content. The application also includes a digital rights management system that enables unlimited legal downloads of different music tracks to the device and also enables any of those tracks stored on the device to be played so long as a subscription service has not terminated.

Systems, methods, and devices of the various embodiments enable headphone users to he hear audible announcements of relevance to the user. In the various embodiments, a user device, such as headphones, may receive an announcement, determine whether the announcement is of interest to the user, and pause the current audio output by the headphones and enable the user to hear the announcement. In an embodiment, an announcement system may transmit announcements audibly and via a wireless channel, for example via broadcast and/or multicast transmission, to enable user devices to receive announcements and play relevant announcements via the headphones. In another embodiment, an announcement system may embedded announcement identifiers within audible announcements to enable a user device to identify announcements of interest. In another embodiment, a user device may filter received audio to identify announcements of interest to the user based on recognized subject matter within the received audio.

Disclosed are a mobile terminal, and an incoming screen display method thereof. The mobile terminal comprises: a communication unit configured to perform a communication with a transmitting terminal and/or a community server; and a controller configured to download a sender's content by requesting search for the sender's content from the community server when a call request is received from the transmitting terminal, and configured to display the downloaded content.

A terminal includes: an input mode selection unit that accepts selection of an input mode from a plurality of types of input modes; a notification unit that notifies a terminal of a communication partner of the input mode; an input acceptance unit that accepts input of information in the input mode; a mode acquisition unit that acquires an input mode notified from the terminal of the communication partner; and a display control unit that generates display information for displaying the information on a display region of a display, in which, when the input mode notified from the terminal of the communication partner is acquired by the mode acquisition unit, the display control unit generates display information for displaying the acquired input mode on the display region, and causes the display to display the input mode notified from the terminal of the communication partner in accordance with the generated display information.