A device receives, from a server device, a request to determine whether a call is authorized to be forwarded, where the call is intended to be established between the server device and a first client device via a network, and the call is forwarded from the first client device to a second client device. The device receives, from the network, network data associated with the call and account data associated with a first user of the first client device. The device determines that the call is forwarded based on the network data, and processes the account data and information indicating that the call is forwarded, with a machine learning model, to determine a score indicating whether the call is authorized to be forwarded. The device provides the score to the server device to cause the server device to perform one or more actions.

A switched telephone network where a first switch is connected to a first subscriber line for connection to a first landline telephone installed for a first subscriber, the first subscriber line associated with a number assigned to the first telephone, a second switch including a database where a telephone number assigned to a second landline telephone of a second subscriber is stored, a removable housing connected to the first subscriber line, where the first telephone is installed, the second telephone connected to the housing, transmitting, to the first switch, a presence request containing the number assigned to the second telephone, the reception of the presence request by the first switch results implementation of a logical computer process involving the second switch and resulting in sharing of the first subscriber line, through the housing, between the number assigned to the first telephone and the number assigned to the second telephone.

A switched telephone network where a first switch is connected to a first subscriber line for connection to a first landline telephone installed for a first subscriber, the first subscriber line associated with a number assigned to the first telephone, a second switch including a database where a telephone number assigned to a second landline telephone of a second subscriber is stored, a removable housing connected to the first subscriber line, where the first telephone is installed, the second telephone connected to the housing, transmitting, to the first switch, a presence request containing the number assigned to the second telephone, the reception of the presence request by the first switch results implementation of a logical computer process involving the second switch and resulting in sharing of the first subscriber line, through the housing, between the number assigned to the first telephone and the number assigned to the second telephone.

A device receives, from a server device, a request to determine whether a call is authorized to be forwarded, where the call is intended to be established between the server device and a first client device via a network, and the call is forwarded from the first client device to a second client device. The device receives, from the network, network data associated with the call and account data associated with a first user of the first client device. The device determines that the call is forwarded based on the network data, and processes the account data and information indicating that the call is forwarded, with a machine learning model, to determine a score indicating whether the call is authorized to be forwarded. The device provides the score to the server device to cause the server device to perform one or more actions.

A call transfer method applicable in a call transfer device for use in a vehicle controls a communication device to communicate with a mobile phone of a driver when a vehicle is started. When an incoming call to the driver is detected, it is determined whether the incoming call meets one or more predetermined conditions before a transfer of the call can take place. A pressure detecting device is installed under every seat for passengers and if the presence of at least one passenger is detected, the incoming call to the driver can be handed off to the phone of the passenger. If no passengers are being carried, other options can be employed in relation to the incoming call.

Users are provided control of their communications. Should a call be processed for a user, a text message may be automatically sent as a response to the call. The user may pre-compose different text messages. The user may also compose a custom text message. Regardless, the user's text message is automatically sent as a response to the call.

Cognitive routing of an incoming call includes analyzing respective captured audio and video data related to each of a plurality of agents of an enterprise, each agent associated with a respective mobile device; and determining a respective current activity in which each agent is engaged based on the agent's related captured audio and video data. Such routing also includes selecting one of the plurality of agents to receive an incoming call based at least in part on the determined respective current activity in which each agent is engaged; and routing an incoming call to the mobile device associated with the selected one agent.

A call transfer method applicable in a call transfer device for use in a vehicle controls a communication device to communicate with a mobile phone of a driver when a vehicle is started. When an incoming call to the driver is detected, it is determined whether the incoming call meets one or more predetermined conditions before a transfer of the call can take place. A pressure detecting device is installed under every seat for passengers and if the presence of at least one passenger is detected, the incoming call to the driver can be handed off to the phone of the passenger. If no passengers are being carried, other options can be employed in relation to the incoming call.

Cognitive routing of an incoming call includes analyzing respective captured audio and video data related to each of a plurality of agents of an enterprise, each agent associated with a respective mobile device; and determining a respective current activity in which each agent is engaged based on the agent's related captured audio and video data. Such routing also includes selecting one of the plurality of agents to receive an incoming call based at least in part on the determined respective current activity in which each agent is engaged; and routing an incoming call to the mobile device associated with the selected one agent.

An electronic device and bidirectional communication control method thereof for supporting communication between electronic devices. The electronic device of the present disclosure includes a communication unit configured to communicate with other electronic devices; a storage unit configured to store service type and operation mode information per communication service; and a control unit configured to check information on the communication service, determine a service type corresponding to the communication service information, and control a call forwarding function to enable/disable call forwarding to a companion electronic device in an operation mode corresponding to the determined service type.