A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.

A communication system includes a group calling controller configured to perform first processing of broadcasting utterance voice data received from one of mobile communication terminals to other mobile communication terminals and second processing of chronologically accumulating the result of utterance voice recognition from voice recognition processing on the received utterance voice data as a communication history and allowing users to see the communication history in synchronization, and an individual calling controller configured to transmit utterance voice data only to a specified user during group calling. A communication controller including the controllers is configured to identify a user participating in an individual calling mode that utterance voice data being transmitted only to the specified user during the broadcast of the first processing and to perform, after end of the individual calling mode, processing for notifying the identified user that the broadcast was performed during the individual calling mode.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting call data, feeding call data to applications, and providing advanced call features.

A system controls the audio focus for a user in a virtual conference call. The system retrieves sound parameters associated with participants in the virtual conference call with the user from a user profile of the user. The sound parameters define volume adjustments to be applied to audio data received from the participants for generating an audio mix customized to the user. The system receives the audio data from client devices of the participants, and for each of the participants, adjusts the audio data of the participant using the associated sound parameter of the participant. The system adds the adjusted audio data of the participants to the audio mix for the user and provides the audio mix to a client device of the user.

Systems and methods for creating and managing a breakout conference for a primary conference are disclosed. The system monitors communications between participants of a primary conference to determine if a) participants have a disagreement that needs to be resolved or b) if a topic from the meeting agenda requires additional time for discussion. Participant language, including negations and repetitive word usage, job profiles, body language, overlapping voice signals, among other factors, are monitored to determine if a disagreement exists. If a disagreement exists or additional time is required, the system automatically creates a virtual breakout session, determines the topic that created the disagreement, determines participants associated with the disagreed topic, and moves them to the breakout session. The system also provides meeting tools such that participants in the primary conference may communicate and alert participants in the breakout session, and vice versa, without leaving their respective sessions.

Systems and methods for enhanced teleconferencing. An example method includes generating a teleconference interface with a plurality of user-controlled participant interface elements representing participants of the teleconference; identifying a first conversation based on positions, in the teleconference interface, of a first subset of the participant interface elements; identifying a second conversation based on the positions, in the teleconference interface, of a second subset of the participant interface elements; accessing supplemental data, from at least one of a networking or social media database, for the participants of the teleconference; and presenting, within the participant interface elements, the supplemental data.

Techniques for conducting a virtual event are described. One example method includes displaying, on a display screen of a computing device, a plurality of icons, each icon representing a different virtual event participant, wherein the plurality of icons includes a first icon representing a virtual event participant associated with the computing device; receiving, from an input device of the computing device, input representing a direction of movement for the first icon; and in response to receiving the input, moving the first icon on the display screen in the direction represented by the input.

Presented herein are techniques in which a device connects a plurality of user devices to a communication session in which a plurality of participants of the respective plurality of user devices communicate using audio and/or video and determines respective locations of the plurality of user devices. The devices receives, from a particular user device of the plurality of user devices, a request to group the user devices into a plurality of groups to form one or more breakout communication sessions off of the communication session, assigns user devices to respective ones of the plurality of groups based on the respective locations such that user devices at a common location are assigned to a same group, and transmits information identifying the plurality of groups to the particular user device.

An information processing device includes a processor configured to output, in a case where a service is being used in which at least speech is exchanged among multiple users such that a conversation takes places among all of the multiple users, a speech of a separate conversation distinctly from a speech of the conversation taking place among all of the multiple users to a device of a user who is engaged in the separate conversation with a specific user from among the multiple users, and output the speech of the conversation taking place among all of the multiple users without outputting the speech of the separate conversation to a device of a user who is not engaged in the separate conversation.

Systems and methods for enhanced teleconferencing. An example method includes generating a teleconference interface with a plurality of user-controlled participant interface elements representing participants of the teleconference; identifying a first conversation based on positions, in the teleconference interface, of a first subset of the participant interface elements; identifying a second conversation based on the positions, in the teleconference interface, of a second subset of the participant interface elements; accessing supplemental data, from at least one of a networking or social media database, for the participants of the teleconference; and presenting, within the participant interface elements, the supplemental data.